Kilomet 109

Shipping Policy

SHIPPING & RETURN POLICIES

SHIPPING:

 Free shipping on all Vietnam orders.

 International flat-rate shipping within APAC (including: Laos,

Cambodia, Thailand, Philippines, Malaysia, Singapore, Myanmar,

Taiwan and Hong Kong) for $20.

 Worldwide flat rate shipping for $35

 We will send your order within 5 days from the date of 

purchase,excluding weekends and Vietnam holidays.

If the processing time will be longer, we will contact you via the

email address you provide at checkout.

 Delivery times will vary based on location.

 Your shipping price will be calculated at the checkout and varies

depending on location of your shipping address.

 You will be notified with a tracking number once your order has

shipped.

 We keep the website’s inventory updated at all times. If an item

unexpectedly sells out before we can ship it to you, you will be

notified via email. Orders with multiple items which includes

sold-out item(s) may be voided or partially fulfilled according to

your wishes.

DOMESTIC ORDERS:

 Orders within Vietnam ship via Vietnam Post Priority Mail and

typically arrive in 2-3 business days after posting.

 All orders ship with shipping confirmation sent to your email

address and which can be used to track your package.

 We are not responsible for packages that are lost or damaged in

transit. Please double check your billing and shipping address

when placing an order as we are unable to reroute packages.

 Standard shipping does NOT include insurance.

International Orders:

 International orders ship via Vietnam Post First Class Mail and

are certified delivery. Packages will arrive 7-14 days after the post

date for most countries, but can take up to 3 weeks in some

instances. Please note that we cannot guarantee delivery dates.

 All international orders ship with shipping confirmation sent to

your email address and which can be used to track your package.

 We are not responsible for packages that are lost or damaged in

transit. Please double check your billing and shipping address

when placing an order as we are unable to reroute packages.

 Standard shipping does NOT include insurance.

EXPRESS SHIPPING OPTION:

Rush orders via Express EMS shipping are available upon request.

Please contact us at info@kilomet109.com for more information. Any

additional fees for Express service will be notified to the customer in

advance of a final shipping decision being required. The customer will be responsible for covering any additional costs for express service.

Again, any additional fees for Express service will be notified to the

customer in advance of shipping.

INTERNATIONAL TAXES & DUTIES

 International customers are responsible for any potential duties

and/or taxes levied at the point of entry into the destination

country. Kilomet109 cannot estimate or cover customs on

international shipping.

PAYMENTS:

Currently the website’s default payment channel is PayPal. We can

also accept international bank transfers in some instances. Please

contact usat info@kilomet109.com for more information.

We are always looking on how to improve the payment system to

provide maximum flexibility and convenience to our customers.

Because of current banking regulations in Vietnam, PayPal and

international bank transfers are the only acceptable payment

methods.

The purchase shall be considered final and binding upon confirmation

of the receipt of payment.

OUR RETURN POLICY

We hope you are happy with your purchase from Kilomet109, but if

for any reason an item does not work for you, we gladly offer

exchanges for store credit within 15 days of receipt of items,

provided they are in their original condition. We are unable to offer

cash refunds at this time. If you would like to return an item please

email: info@kilomet109.com and one of our team members will get

back to you shortly with instructions and a return form.

Basic return policies below:

 Items purchased from Kilomet109 may be returned for store credit

only within 15 days of receipt of items provided they are in their

original condition, have not been worn, with hangtags and

original packaging.

 All shipping fees are non-refundable, including exchange items,

unless product is determined to be defective or damaged. We

recommend mailing your return with tracking and insuring the

package. Kilomet109 is not responsible if the returned package is

lost or the item damaged in the mail.

 Store credit for exchanges are valid for 60 days from the receipt

date of the returned item at our studio in Hanoi.

 Please note that all of our products are handmade and one-of-a-

kind. The product you receive will be consistent with the shop

images, but may not be exactly the same.

 If you received a damaged or defective item, please email

info@kilomet109.com with your order number and a photo of the

garment, and we’ll take care of you!

PRIVACY POLICY

 Kilomet109 will never sell or share your information with outside

companies or third parties. When you purchase from our store, we

request the necessary information to process your order: name,

billing and shipping addresses, phone number, email address, and

credit card information.